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Indiana ACT for Families
Stands Behind a High Standard of Care
The Five Cs
1. Candor and Integrity
- Following through on obligations and commitments
- Leading with honesty and openness regarding clients’ therapy plan and other services
- Providing clients and families with transparent information to make informed choices about therapy options
2. Client-first Care
- Protecting the welfare and rights of clients above all others
- Focusing on the short- and long-term effects of therapy interventions
- Effectively and respectfully collaborating with families and clients and always placing clients’ interests first
- Tailoring therapy to each client and closely tracking their progress and milestones with data
3. Compassion and Respect
- Treating others equitably regardless of any identifying factors such as age, race, or religion.
- Respecting people’s privacy and confidentiality
- Acknowledging and celebrating clients’ individuality and unlimited potential
4. Clinical Excellence
- Requiring the highest standard of ability from ABA therapists and other staff
- Remaining knowledgeable about modern interventions and the evolution of therapy
- Implementing extensive training for all technicians to maintain a high quality of care
- Working to continually increase skills and knowledge to better serve clients and their families
- Using therapy methods that focus on positive reinforcement to help clients build and learn new skills
- Aiming to limit duration of service and prepare clients for real-world settings like school
5. Conserving Access to Care
- Helping families acquire necessary coverage for therapy services
- Supporting and advocating on behalf of families who rely on Medicaid for access to therapy
- Maintaining transparency about rates charged for therapy
- Working to maintain a qualified and robust staff of therapists and technicians
- Ensuring the early time window of opportunity for ABA therapy is met for children in need
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